MILANO COSMETICS is committed to making its website accessible in accordance with Directive (EU) 2016/2102 of the European Parliament and of the Council of October 26, 2016, and the regulatory framework applicable to the accessibility of websites and software applications. This accessibility statement applies to the official website https://milanocosmetics.it/.

Compliance Status

This website is partially compliant with the EN 301 549 standard and the Web Content Accessibility Guidelines (WCAG 2.1 / 2.2) at Level AA. Following an exhaustive audit process and comprehensive technical redesign carried out in May 2026, the website has addressed the main barriers related to interaction, navigation, contrast, and adaptability; only external dependencies and third-party data infrastructures remain as obstacles to achieving full compliance.

Non-Accessible Content

The content listed below is not fully accessible due to the following outstanding issues:

1. Non-compliance with regulations:

• • Multimedia Content (Video Captions): The website’s architecture and media player are already technically developed and ready to process accessible captions. However, some supplementary multimedia content may temporarily lack captions because the external content management system (CMS) is currently being updated to provide these caption files.
  • Dedicated communication channel: Although the website offers multiple direct channels of communication with the company (telephone, location, general email and contact forms), work is underway to implement a dedicated, unified channel for the priority handling of accessibility issues.

1. Commitment to continuous improvement and layout testing: The development team is actively monitoring and regularly testing the interfaces under extreme zoom and text scaling settings to ensure that no screen combination disrupts the visual design across different devices.

Preparation of this accessibility statement

This statement was prepared and updated on 20 May 2026. The assessment of the website’s compliance with legal requirements was carried out through a comprehensive technical self-assessment combined with specialised web inspection tools.

Comments and contact details (Complaints procedure)

If, despite our best efforts, you encounter any access difficulties, unexpected behaviour with your screen reader, or wish to report an accessibility issue on https://milanocosmetics.it/, you can contact our technical support team via: – The support email address: info@milanocosmetics.it (note: you may adjust this email address if you consider it necessary). – The live support channels available in the ‘Contact’ or ‘Support’ section of the website.

Any issues reported will be prioritised and investigated by our technical department to ensure that all our tools remain digitally inclusive.